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Shipping Info
Shipping Information
We process and ship every order with speed, care, and a clear delivery timeline. Below, you will find all essential details about order processing, delivery time, shipping charges, tracking, international delivery, and customer support.
24-48 Hours
Order Processing
3-7 Business Days
Domestic Delivery
Live Update
Tracking Support
Delivery Highlights
How Your Order Will Be Delivered
- Order processing begins within 24–48 hours after confirmation.
- Fast delivery with reliable courier support across Bangladesh.
- For international deliveries, shipping charges are determined based on the destination and order details. We kindly request you to contact our support team prior to placing your order for accurate shipping information and assistance.
- Once your parcel is shipped, tracking details will be sent to your email. You may also contact us on WhatsApp if you need any assistance with tracking your order.
- Delivery may occasionally be delayed due to peak seasons, weather conditions, or customs processing.
Order Processing
Paid or confirmed COD orders are processed within 24–48 hours. Processing may take longer on Fridays, Saturdays, and public holidays.
Shipping & Delivery
Delivery across Bangladesh typically takes 3–7 business days. International deliveries may take 14–25 business days or longer, depending on the destination.
Tracking & Support
A tracking number is shared once the order has been dispatched. If tracking updates are unavailable or parcel movement is delayed, our support team will assist you promptly.
Order Journey
Delivery Timeline
01
Order Confirmed
Your order is received, and payment or cash-on-delivery confirmation is completed.
02
Packed Carefully
The product is quality-checked and prepared for shipment with secure packaging.
03
Shipped Out
The parcel is handed over to the courier partner, and the tracking update is shared.
04
Delivered
The courier delivers the parcel to your address, completing the delivery process.
Shipping Rates
Estimated Delivery & Charges
The delivery information below applies to orders within Bangladesh and international shipments.
| Zone / Service | Estimated Delivery | Charge | Notes |
|---|---|---|---|
| Anywhere in Bangladesh | 3-7 Business Days | ৳100 | Fixed delivery charge for all locations across Bangladesh. |
| International | 14-25 Business Days | Depends on destination | International shipping charges depend on the country, destination, parcel weight, and available courier service. |
Note: Delivery within Bangladesh has a fixed shipping charge of ৳100. International shipping charges and delivery timelines may vary depending on the country, destination, parcel weight, courier availability, customs processing, and high order volume.
Worldwide Shipping
For deliveries outside Bangladesh, shipping fees are determined by destination, parcel weight, and service type. Customs duties, import VAT, or local handling charges may apply in some countries and are generally the customer’s responsibility.
Address, Delays & Failed Delivery
Please provide an accurate shipping address, phone number, and delivery instructions. Incorrect addresses, repeated failed calls, unavailable receivers, weather disruptions, or customs holds may cause delays, returns, or additional reshipment charges.
Help Center
Frequently Asked Questions
Below are concise answers to the most common shipping-related questions customers ask our support team.
Once your order is dispatched, we usually share the tracking number or shipment update via email, SMS, or WhatsApp.
Address updates may be possible before the parcel is dispatched. Please contact our support team as soon as possible for assistance.
Delays may occur due to weather conditions, holiday rush, courier backlog, customs clearance, or remote-area delivery limitations. Contact our support team with your tracking number, and we will check the courier status for you.
In many cases, the courier may attempt delivery again. In some cases, the parcel may be returned, and an additional reshipment charge may apply.
Shipping charges for completed shipments are generally non-refundable. However, if there is a store-side issue or cancellation before dispatch, a resolution may be provided according to store policy.
Need More Help?
Need More Help with Shipping?
For delivery updates, tracking assistance, address changes, or urgent support, please contact our team. Before publishing, replace the email and WhatsApp links below with your official support details.
